NTISthis.com

Evidence Guide: MSS407025 - Build internal relationships to support competitive systems and practices

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407025 - Build internal relationships to support competitive systems and practices

What evidence can you provide to prove your understanding of each of the following citeria?

Identify organisational relationships

  1. Review available information to determine outline of relationships, within and between teams, in terms of process flows and communication and information flows
  2. Develop strategies/methods to communicate within and between teams
  3. Determine any information, development or other support needed to promote engagement and participation of teams
  4. Facilitate input within and between teams to determine flows, performance gaps and impacts
  5. Map and compare actual and intended process flows to determine performance gaps
  6. Map and compare actual and intended communication, information and data flows to determine performance gaps
  7. Map and compare other interactions (actual and intended) to determine performance gaps
  8. Determine impact of actual and intended flows on customer benefit
Review available information to determine outline of relationships, within and between teams, in terms of process flows and communication and information flows

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop strategies/methods to communicate within and between teams

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine any information, development or other support needed to promote engagement and participation of teams

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate input within and between teams to determine flows, performance gaps and impacts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Map and compare actual and intended process flows to determine performance gaps

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Map and compare actual and intended communication, information and data flows to determine performance gaps

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Map and compare other interactions (actual and intended) to determine performance gaps

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impact of actual and intended flows on customer benefit

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Foster cooperation within and between teams

  1. Facilitate review of relationship information, within and between teams, to determine areas where greater cooperation could yield benefits
  2. Model and facilitate communications based on respect for people and team expertise
  3. Guide and assist participants to develop ideas and agree on ways to achieve greater cooperation
  4. Facilitate approvals and oversee processes to implement agreed changes
Facilitate review of relationship information, within and between teams, to determine areas where greater cooperation could yield benefits

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Model and facilitate communications based on respect for people and team expertise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Guide and assist participants to develop ideas and agree on ways to achieve greater cooperation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate approvals and oversee processes to implement agreed changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify sources of tension, conflict or competition

  1. Examine team and individual key performance indicators (KPIs) for sources of conflict and competition
  2. Examine flows and interactions for sources of conflict and competition
  3. Observe interactions between team members and identify tensions, conflicts and competition
  4. Observe interactions between teams and identify tensions, conflicts and competition
  5. Observe response to change and resistance to change
Examine team and individual key performance indicators (KPIs) for sources of conflict and competition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine flows and interactions for sources of conflict and competition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe interactions between team members and identify tensions, conflicts and competition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe interactions between teams and identify tensions, conflicts and competition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe response to change and resistance to change

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reduce causes of tension, conflict or competition

  1. Draft modifications to KPIs to reduce causes of conflict and competition
  2. Draft modifications to systems to address conflicting flows and interactions
  3. Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition
  4. Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition
  5. Facilitate discussions or other communications between teams and managers to confirm or amend proposed changes
  6. Oversee processes to implement agreed changes and take or initiate action to address any barriers
  7. Monitor uptake of changes and take or initiate action to embed changes into standard practice
Draft modifications to KPIs to reduce causes of conflict and competition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Draft modifications to systems to address conflicting flows and interactions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate discussions or other communications between teams and managers to confirm or amend proposed changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee processes to implement agreed changes and take or initiate action to address any barriers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor uptake of changes and take or initiate action to embed changes into standard practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge